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You will receive an email notification and invoice from us when you have placed your online order. Please check this carefully and immediately advise us by email of any errors or omissions. We aim to have your custom cut stove glass dispatched within three to five working days of receipt of your order. If it is likely to take longer than this we will advise you by email. Orders sent to us at the weekend will be processed the next working day. Please do not sign for acceptance of the goods until you are entirely satisfied that they have not been damaged in transit. Please note: Our busiest time is just before Christmas and whilst we will always try to do our very best to fulfil your order in the run up to the big holiday, the country's courier services can be stretched and therefore somewhat erratic. Courier pick-ups for our delivery service will have a cut off point a few working days before Christmas Eve, therefore to avoid disappointment during the festive period please order your replacement stove glass as soon as possible.