Delivery

Read StoveSpareGlass delivery information for UK and Ireland orders, including dispatch times, order confirmations and checking your glass on arrival.

  • 2–3 working days
    Handling time during busy periods
  • 48-hour courier
    Delivery service after dispatch
  • Allow extra time
    Bank holidays and exceptional demand

From our workshop to your door

During busy periods, please allow 2–3 working days for handling while we prepare your order for dispatch. Most glass is custom cut to order. We then send orders using a 48-hour courier service.

Handling time is in addition to the courier's delivery time. Bank holidays and exceptionally busy periods can extend these times, so please order in good time if you need your glass or parts for a particular date.

Does 48-hour delivery start when I order?

No. The 48-hour courier service starts after your order has been dispatched. Please allow for handling time first; during busy periods this is usually 2–3 working days. Courier timings are estimates rather than a guaranteed arrival date.

Why is my delivery taking longer than 48 hours?

Our 48-hour courier service is an estimated delivery time from dispatch, rather than a guaranteed arrival time. Couriers can take longer during busy periods, around bank holidays, and to certain locations such as the Scottish Highlands and islands.

Please allow extra time for these deliveries. If your parcel is taking longer than expected, contact us with your order number and we'll help check its progress.

Will I pay customs or import charges in Ireland?

No. We ship from Northern Ireland, so deliveries to the Republic of Ireland have no additional customs or import charges. The total you pay at checkout, including any delivery charge shown, is the full amount you pay. There is nothing extra to pay on arrival.

Can bank holidays or busy periods cause delays?

Yes. Bank holidays and exceptionally busy periods can extend order preparation and courier delivery times. Please allow additional time around holiday periods, particularly if you need your order for a specific date.

What should I check after placing my order?

Please check the products and delivery address on your order confirmation carefully. If you spot an error, contact us as soon as possible with your order number so we can look into it.

Need help with your order?

Get in touch with your order number and we'll help you check its progress. You can also email sales@stovespareglass.com.

Contact us