Returns

Ordered the wrong product or no longer need what you ordered?

  • 30 calendar days
    To return unused items after delivery
  • Unused items
    Return for any reason
  • Faulty or damaged?
    Contact us before sending it back

Returning an unused item

We accept returns of any unused item for any reason within 30 calendar days of delivery.

  1. Pack your items carefully. Use a sturdy box and plenty of protective packaging, especially around glass edges and corners, so everything stays secure in transit.
  2. Include your order number inside the box. This helps us match your return to your purchase. You can find it on your order confirmation email.
  3. Send your parcel to our returns address below. Keep your proof of postage until your return has been resolved.

If your item is faulty or arrived damaged, please contact us first. We may be able to arrange a replacement or a full refund without asking you to return it.

Where to send your return

Stove Spare Glass Ltd — Returns
Unit 4, Kiltonga Industrial Estate
Belfast Road
Newtownards
BT23 4TJ
Northern Ireland
United Kingdom

Please remember to include your order number inside the parcel.

What if my item is faulty or arrives damaged?

Please contact us before sending anything back, quoting your order number and explaining the problem. We can arrange a replacement or a full refund, and a return may not be necessary.

We'll let you know the next steps and whether we need the item returned.

Would a photo of the damage help?

Yes, if you can, please email us a clear photo of the item and any damage to its packaging. This helps us understand what happened and make the courier aware of any damage in transit.

If you cannot provide a photo, please still get in touch so we can help.

What should I include inside the parcel?

Please put your order number inside the box with the items you are returning. You'll find it on your order confirmation email.

If you cannot find your order number, contact us before posting your return and we'll help identify your purchase.

How should I package my return?

Wrap each item securely, protect glass edges and corners, and use a sturdy box with enough cushioning to prevent movement. Reuse the original protective packaging where possible.

Items damaged on their way back because of inadequate packaging cannot be refunded under our 30-day unused returns policy. This does not affect your statutory rights, including your rights if an item was faulty or damaged when delivered.

Need help with a return?

Email sales@stovespareglass.com or use our contact page. Please include your order number so we can help you quickly.

Our 30-day unused returns policy is in addition to your statutory rights.

Contact us